1
When a customer queries a sales invoice, we selected the invoice in the sales invoice list and mark as Held.
What we need is the iQ system to automatically carry out is to not include the selected held invoice within overdue amounts or make the customer “overdue” or over the credit limit. i.e, to take the invoice out of any ageing process, or alter the status of the customer’s account.
The Intact support desk solution of extending the due date manually seems antiquated when iQ could carry this process out automatically. A held invoice reporting facility may also need to be introduced.